As a service to our valued customers, we kindly request your review of the following terms and conditions governing your utilization of the www.easezio.com website. Easezio reserves the prerogative to update or amend these terms of use without prior notice. The website is owned by Easezio (Private) Limited, with its headquarters located in Glass Tower, Karachi.
Returns or Exchange Policy
Easezio is unwavering in its commitment to customer satisfaction. For returns or exchanges, please engage with our dedicated team at +92 339 4006585 (Call or WhatsApp) & +92 303 0171915 (WhatsApp) or via email at info@easezio.com within a span of 3 days from the date of purchase. Furthermore, kindly allow a period of 7-10 days for the completion of the process. Refunds are issued in the form of coupons, valid for a duration of 1 month, exclusively applicable to online store acquisitions. Please be aware that sale items are non-returnable.
Price and Content Information
While our earnest endeavor is to furnish accurate pricing information, we acknowledge the potential for pricing or typographical errors to occur. The definitive price of an item cannot be confirmed until after your order placement. In the event that an item is listed at an erroneous price due to a pricing error, www.easezio.com reserves the right, at its sole discretion, to either decline or annul any orders placed for that particular item. If an item is mispriced, we may, at www.easezio.com's discretion, either contact you for guidance or terminate your order, with notification of such cancellation.
Order Acceptance
Kindly take note that certain orders may be beyond our capacity to accept and thus necessitate cancellation. We uphold the sole discretion to refuse or cancel any order for various reasons. Instances that may culminate in the cancellation of your order encompass limitations on available purchase quantities, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. In some cases, we may necessitate supplementary verifications or information before accepting any order. If any part or the entirety of your order is canceled, or if additional information is required for order acceptance, we will promptly contact you.
Delivery Charges
For nationwide orders, Cash on Delivery (COD) is available at a fixed rate of Rs. 199.
Inaccuracy Disclaimer
At Easezio, we exert every effort to represent the colors and sizes of our products as accurately as possible. Nevertheless, it is imperative to acknowledge that colors may vary between different devices. We will entertain requests for exchange solely in cases where the received product(s) exhibit manufacturing defects, size discrepancies, or damage. To qualify for an exchange, kindly notify us within 3 days of receiving the item. Please consider that all discounted sales are considered final, and as such, we do not accept returns or exchanges for sale items.
Acceptable Use
Our primary objective is to foster a constructive, beneficial, and secure environment for all users. Consequently, we proscribe certain forms of conduct that may prove detrimental to our users or our organization. When utilizing the website, you are expressly prohibited from:
- Violating any law or regulation.
- Infringing upon the intellectual property, privacy, publicity, or other legal rights of others.
- Posting or sharing content that is illegal, abusive, harassing, defamatory, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable.
- Transmitting unsolicited or unauthorized advertising or commercial communications, such as spam.
- Engaging in spidering, harvesting, or participating in the use of software, including spyware, designed to collect data from the Website.
- Disseminating viruses or employing other technological means intended to disrupt, damage, or interfere with computer systems or related infrastructure.
- Attempting to decipher, decompile, disassemble, or reverse engineer any software or underlying code utilized for website provision.
- Advocating, encouraging, or assisting any third party in engaging in any of the aforementioned activities.
Refund Policy
Refunds will be dispensed in the form of a coupon equivalent in value, exclusively valid for use on the Online Store, with a limited time frame for utilization. Sale items are excluded from our returns and exchanges policy.
Governing Law
Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. By using our services, you agree that the courts of Karachi, including any consumer court, shall possess exclusive jurisdiction over any disputes you may have with us.
Contact Information / Complaints Handling
For concerns or complaints pertaining to your purchase, kindly forward a picture highlighting the issue to info@easezio.com and allow us a grace period of 2 business days to respond. Our contact details are as follows:
Email: info@easezio.com
Phone Number: +92 339 4006585 (Call or WhatsApp) & +92 303 0171915 (WhatsApp)
Operating Hours: Mon-Sat (9:30 am to 5:30 pm)